VCN- According to the Ministry of Industry and Trade, comments, questions and proposals of import-export enterprises under the specialized management of the Ministry will be settled in 1 working day from the time of receiving the information (except for the reception after 4pm).
|Businesses and individuals can send comments and questions related to administrative procedures in the field of export and import. Photo: Internet.|
The Ministry of Industry and Trade has issued Decision 3948/QD-BCT on receiving and processing information via the hotline on import and export of goods.
Accordingly, individuals and import and export organizations can submit comments and proposals on the inconveniences of administrative procedures related to import and export activities to the hotline of the Ministry of Industry and Trade.
The time limit for consideration and process or guidance and reply is regulated as follows: Within 1 business day from the time of receiving the information (except for the reception after 4pm) for the administrative contents under specialized management functions of the Ministry of industry and Trade; no more than 3 working days from the time of receiving the information for complex contents and under specialized management of other ministries. According to the Ministry of Industry and Trade, the objective of the regulation is to receive comments and proposals on the difficulties and obstacles in administrative procedures of the Ministry of Trade and other ministries related to the import-export of goods and settle and remove difficulties in a timely fashion for individuals, organizations and businesses related to administrative procedures in export and import.
The reception and processing of information must ensure the openness, transparency, procedures, time and authority under the provisions of this Regulation and the provisions of law.
Notably, the provision of information through the hotline is guaranteed to be kept confidential including the identity and address. The results of investigations are sent for information, if requested.
By Phan Thu/ Thu Phương