VCN – Supporting activities of the Customs authority has helped enterprises deal with Customs documents, law and procedures.
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Understanding difficulties and supporting enterprises
At many provincial and municipal customs departments, supporting activities for enterprises are held regularly to deal with difficulties and problems and propose solutions to solve problems in the customs process and encourage enterprises to carry out procedures at the departments.
According to the Reform and Modernization Board, Customs Departments have implemented this task including: Hanoi, Dak Lak, Binh Duong, Ba Ria - Vung Tau, Lao Cai and Dong Thap. In the first six months of the year, Hanoi Customs Department implemented 32 acts of support for enterprises to notify the inspection of the production facility and carry out the destruction at enterprises' request and understand their situation and problems.
Supporting activities for key business groups, provincial and municipal customs departments have classified key business groups in partner activities. Regularly guiding and supporting customs procedures for enterprises, sending customs officers to receive information and solve problems in a timely fashion; organizing meetings at enterprises’ headquarters to capture information, production and business plans, ideas from enterprises; supporting enterprises to install and guide the use of software to assist in customs procedures; deploying automated system for customs clearance, online public services, electronic tax payment system, and automated system for seaport customs management.
Typically, Nghe An Customs Department classified enterprises into four key groups (enterprises with a large number of customs declarations, enterprises greatly affected by policy changes, enterprises not complying with regulations, enterprises involved in import, export and transit activities) to offer separate support activities for each group such as setting up a direct information channel, arranging permanent customs officers for guidance and regularly informing the list of tax debtors and violating enterprises.
In addition, customs departments also attach great importance to supporting the enterprise's awareness of compliance by informing and warning of typical and common violations of enterprises. Instructing enterprises on risk warning indicators such as warnings on Customs declarations. Typical customs Departments are Ho Chi Minh City, and Hai Phong.
Supporting tools and utilities are also maintained and promoted effectively by Customs departments. Through hotlines; idea boxes (traditional mailbox and email); "Question and answer" section on the Department's website; business-customs partnership section; phone, utility software, problems of enterprises in customs process have been dealt with in a timely manner. At the same time, the online public service system maintains good operation.
Striving to implement commitments in the Client Service Charter
According to the General Department of Customs, the customs departments have made efforts to implement commitments in the Client Service Charter. The results have been appreciated by customs departments through evaluation votes of implementation of commitments in the Client Service Charter at the customs branches and customs clearance sites and consulting divisions where enterprises carry out procedures. As of March 31, 2019, the Customs sector issued 1,357 votes and collected 860 votes (reaching 63.3 percent).
Through the survey, in Gia Lai - Kon Tum Customs Department, 90 percent of enterprises are satisfied with the professionalism, 87.8 percent are satisfied with transparency, 80 percent are satisfied with efficiency and 73.2 percent are satisfied with the support. In Hai Phong Customs Department, 85 percent to 94 percent of enterprises are satisfied with the quality of supporting services; 73 percent to 91 percent are satisfied with administrative processing time.
Many typical Customs Departments in implementing commitments in the Client Service Charter, such as Ho Chi Minh City and Hai Phong, have built specific commitments on client service such as commitments on behaviour, culture, processing time and inspection process. Hai Phong Customs Department is committed with 3,935 enterprises to providing regular support to facilitate the supervision of the performance of public duties by customs officers; creating favourable conditions in solving arising problems of enterprises (it clearly states regulations on mechanisms to solve problems; regulations on post-customs clearance audit; lists of key recipients of problems at Hai Phong Customs Department).
In the first six months of the year, the number of legal policy consultations at the provincial and municipal customs departments was 800, of which Dong Nai Customs Department had 478, Quang Ninh had 59 and Hanoi had 46.
The Customs sector has organized 49 training conferences and seminars for customs declarants, taxpayers and enterprises. Thereby, disseminating new legal documents in the field of customs and receiving, guiding and answering many questions of enterprises. In particular, Binh Duong Customs Department organized 11 conferences with the participation of nearly 400 enterprises, Hai Phong organized 5 training conferences to guide customs procedures for more than 200 enterprises; Quang Ninh organized 6 training conferences with the participation of more than 120 enterprises engaging in import and export activities in the province.
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Dialogue activity has made a change in the way of implementation, which is more practical, professional and associated with enterprises. The Legal Department is currently the focal point to conduct surveys to collect opinions of the business community in order to innovate and improve the quality of business and customs dialogue. In the first six months of the year, the Customs sectors organized 37 regular dialogues with customs declarants and taxpayers on many topics such as online public administrative procedures, National Single Window, ASEAN Single Window, seaport management for port operators, message standards, information exchange process and goods classification.
By N.Linh/ Huyen Trang