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Building an IT system on implementing the National Single Window, ASEAN Single Window Part 1: Shortcomings because of dispersion

14:51 | 16/08/2019

VCN - Dispersion is the main reason why the National Single Window (NSW) has not been as effective as expected.

building an it system on implementing the national single window asean single window part 1 shortcomings because of dispersion How is the centralized IT system of the NSW operated?
building an it system on implementing the national single window asean single window part 1 shortcomings because of dispersion New IT system will change operations for Customs sector
building an it system on implementing the national single window asean single window part 1 shortcomings because of dispersion Strongly apply IT to import- export activities
building an it system on implementing the national single window asean single window part 1 shortcomings because of dispersion
National portal interface.

Shortcomings in many ministries and branches

Up to now, 19 procedures and 174 connected procedures have been centralized or partially concentrated in the National Single Window, most of which are interdisciplinary procedures related to transport vehicles of exit, entry and transit.

According to the analysis of the Permanent Agency (ASEAN National Steering Committee for Single Window, NSW and trade facilitation - Commission 1899), when implementing centralized procedures at the National Single Window, the reception, processing of information, and feedback results are completely implemented at the gate and stored on this system.

The case of dispersion in the system of ministries and branches (accounting for the majority), related individuals and organizations must send information to the National Single Window, then the Information Transmission Portal system of ministries and branches. After receiving and processing, the system of ministries and branches transfers information back to the gate. After that, the National Information Portal returns information to related individuals and organizations and the system of ministries and branches.

For example, at the Ministry of Agriculture and Rural Development, many procedures are connected to the national one-stop portal through the Ministry's General Gateway. However, the processing of re-licensing dossiers is done by separate units such as the Plant Protection Department, Department of Animal Health, Department of Livestock Production, and Department of Crop Production. Then new connections of Departments to the Gateway of the Ministry continues connecting with the National Single Portal.

In ministries such as the Ministry of Health and the Ministry of Science and Technology most of the procedures connected to the NSW are also implemented with the model like the Ministry of Agriculture and Rural Development.

In the two data processing models mentioned above, we can see the limitations and inadequacies of the case of dispersion in the system of ministries and branches due to many processes.

Reduce efficiency

In fact, the same goods of import export and transit, people and means of exit, entry and transit often involve many different management agencies (for example, imported cars are under the management of Customs, Register, Tax, Police). Therefore, in order to handle administrative procedures, in addition to requiring people to fill in the information, the management agency must use the results of other agencies' handling. In the case of imported cars, based on the results of the Registry, the Customs Department will make a decision to clear the customs, then the Tax Authority will carry out the procedures to pay the registration fee and the Police Department eventually makes registration procedures.

Moreover, in modern management associated with "supply chain", the exchange and sharing of information among related parties in a full and timely manner is essential to simplify and shorten time to implement administrative procedures and improve management efficiency.

The model of IT system is dispersed at most ministries and sectors as mentioned above, leading to the inefficient implementation of NSW, revealing disadvantages and certain limitations.

The NSW responds to the settlement of single administrative procedures of the state management agency, not creating a connection with the supply chain of import and export goods.

At the same time, the exchange and sharing of information for the management, direction and administration of state management agencies has not been implemented effectively.

Moreover, the NSW has not created a platform to provide many utilities and services for people and businesses, especially those related to facilitating trade. In addition, the management, operation of the system and support for handling problems in NSW implementation is still inadequate.

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In order to overcome the current shortcomings, under the direction of the Prime Minister and Chairman of the 1899 Committee, the General Department of Customs is actively coordinating with ministries and branches to build a master plan for construction and development of a centralized IT system for deploying NSW and ASW.

By Thái Bình/Bui Diep